Meet Madelynn, one of many on our Customer Success Team here at StickerGiant. She helps make ordering custom stickers and labels easy and fast. This is an exclusive interview with her to hear more about who and what she is all about outside of the sticker factory.
My name is Madelynn and this is my sticker story.
What do you do?
I'm a customer service specialist here at StickerGiant. I get to help all of our customers through processing the order. If you have questions I answer the phone, I'm live on chat for you, I also correspond via email with most of our customers.
What's your story?
So I'm originally from Houston. I went to school to play soccer at Texas State University San Marcus and left with a ceramics degree and that's what I like to do in my free time. I'm on an indoor team, an outdoor soccer team, I also do hot yoga in my free time. But one of the most exciting things I do outside of work will be my clay work. I recently bought a kiln this last Christmas, so I've had a lot of fun getting my own personal business started.
How long have you been with StickerGiant?
I've been at StickerGiant for a little over a year now. My background like I said is in studio art, so um... I did some odd jobs for customer service and between time and that's how I ended up in this position. I love working for StickerGiant! One of the most exciting parts of my job is the customers themselves. everyday I get to come in to work and see different labels people make, I get introduce new products, I get to see artwork from different artists. It's all very interesting and can be extremely exciting. So, I love helping out with sticker orders.
What's your favorite part about your role?
My favorite part about the job is getting to interact with different companies and small businesses all the way to large businesses. We make labels for some of my favorite products, that I didn't know about until I worked here and we also, I've, gotten introduced to some of my favorite sellers via Etsy, things like that, all because they get their stickers, labels, promotional things printed here at StickerGiant.
Tell us more!
This Fall is going be really exciting for me, my husband and I are expecting our first baby in November. So... I'm preparing for a little girl. I also have a few craft shows that I'm going to be participating in, selling my work, which I'm really excited about because I have not done that before. I did get some stickers made for that from StickerGiant, which is exciting.
Employee featureCategory Archives
We are back to introduce you to another key member of StickerGiant, Ruth. Here is a look into who she is and what she is all about.
What's your role at StickerGiant?
I am the Office Assistant. so I help out in a variety of areas around StickerGiant. I assist the Marketing Team in following each customer that orders from us on all social media channels, categorize each customer by industry, ship referral gifts, and manage the StickerGiant swag inventory. I also help out the Customer Service Team with all outbound sample packs each and every day. There are several other daily projects and things around the sticker factory that I love to lend a hand. I have worked at StickerGiant for a year and a half now. I enjoy every minute of it. What I love about working here at StickerGiant is the way we operate a business. I have learned so much about how to treat customers and how business is done. Everyday I learn something new and gain more experience.
What's your story?
I was born in Ciudad Juarez Chihuahua, Mexico. My parents brought me to Colorado when I was eleven years old. I have one brother and two sisters. I went to school here in Colorado and graduated from Skyline High School. I have been married for three years now to my high school sweetheart. In my free time, I love reading, baking, playing soccer and spending time with my family.
What's your background and experience?
Before StickerGiant, I worked in another manufacturing company, where I was a team leader and gained most of my work ethic. I was in charge of testing the product, entering the result of the product into the company system, packaging and entering each of the team's hours in to the system while also checking their hours were correct.
Ruth is great member of Team StickerGiant and does a great job juggling many tasks that all contribute to getting custom stickers and labels out the door fast with a fantastic customer experience. From handling all sample packs to the little touch points on social media, she sees all orders coming through the shop in a unique way.
Day to day, we work hard to get you custom stickers and labels super fast. To do this, we work as a team to get all incoming orders through our shop and out the door quickly. Our goal as a company is to provide an outstanding customer experience. One of our Customer Service Ninjas who is always going above and beyond while getting recognized by customers as a joy to work with is Lily.
"Lily was amazing throughout the process, promptly responding to emails, and just generally expediting the process," stated Timbukthree 4WD & Auto Repair on a five star Google Review.
We love to introduce you to members of the StickerGiant Team and today, we want you to meet Lily and get to know her.
In your own words, who are you and what do you do?
"My name is Lily. I make people's day by helping them navigate the ordering process of getting custom stickers and labels."
Tell us a little bit about you.
"I am an artist. I love painting and sculpting. I am hoping to get some work cast in bronze later this year. Currently, I cast in resin and have focused on making toys and figurines of animals and other creatures. I'm a Colorado girl, born and raised. I love animals. I have a dog named Frigg who was a rescue. I also have a tarantula and lizard. The lizard's name is Zilla. The tarantula is named Ariande and he has two friends who are cockroaches that he did not want to eat."
What else have you done in your career so far?
"I have worked in customer service and hospitality for six years before coming to StickerGiant. I had some amazing experiences being able to help with startups including, Kidrobot and the opening of a restaurant."
What's your favorite about your role at StickerGiant?
"I love seeing all the amazing, often comical things, people create stickers for. I also like getting to know customers over the course of the ordering process. It really makes me happy when I can help someone who is on a timeline, or stressed about something they need stickers or labels for and I can help make it happen. It makes the job a lot of fun."
Ordering stickers and labels can sometimes be a tough process but big thanks go out to Lily and our entire customer service team for making the order process a lot easier.
Time to introduce another one of the StickerGiant Team making your custom stickers and labels a reality. Meet Jordan, who is part of our Pre Press Team getting stickers and labels ready to run through the printers and finishing equipment. He originally started on the Production Team helping to sheet and package stickers before they get shipped out. Here is a little more about who Jordan is.
Where are you from?
I am originally from Aurora, Colorado.
What do you like to do in your free time?
In my free time, I am an avid outdoor enthusiast filling my time with lots of fishing and amateur remote control racing. I am also an aspiring home brewer and really enjoy sharing that hobby with my friends and family.
What do you do at StickerGiant?
At StickerGiant, I work on our Pre-Press Team preparing and assembling submitted orders from our Customer Service Team that head into Production. I produce a print layout file to be 'ripped' for the Press based on the artwork size and final orientation. I also produce a cut file that communicates to our lasers a specific profile and speed in which to cut the sticker (or label) out.
What led you to work at StickerGiant?
I was owner and operator for a local clothing company which gave me a fairly good education using the Adobe Suite as well as machine operation and customer service. At the time, I was also a full time graphic installer for a local manufacturing company looking to further my skills and knowhow. A fellow employee mentioned my name to my now supervisor when a position sheet cutting our individual stickers became available. I had an interview and began pretty shortly thereafter.
Anything else you want to share?
Stickers have been an extremely big passion of mine since a very young age. I never dreamt it possible to have the opportunity to work for a company that made and created stickers open to close, day in; day out. I love seeing all of the various companies and people utilizing stickers to tell their story. Being able to share something I am passionate about with other passionate people really makes this a fun environment to work in. It is an absolute moment of joy when you see something you helped to produce stuck on something out in the world.
Jordan just celebrated his three year anniversary with us here at StickerGiant. He is a huge part of us being able to get quality custom stickers and labels made with fast turnaround.
Hey Sticker Fans! We hope you all had an awesome week and are ready for your New Year festivities. We thought we'd take a timeout from our regular sticker and label programming for you to meet another one of our StickerGiant Team members, Melissa.
Melissa has been with StickerGiant for two years and has played in a huge role in multiple areas of the company as it has grown.
Where are you from?
I am from Cheyenne, Wyoming. Though, I have spent most of my adult life in Colorado where I feel much more at home.
What do you like to do in your free time?
When I'm not busy being a mom, I like working on art projects or spending time at my fiance's brewery SKEYE Brewing. We also like visiting many of the other awesome breweries in our area or riding around on the motorcycle.
What's your role here at StickerGiant?
I worked the first year and a half on the Customer Service Team and am now working as part of the Shipping Team. When stickers and labels are ready I take a picture, box them up and ship them out. I love the fact that I get to see so many of the awesome stickers and labels coming through. It's also nice to be able to listen to music, move around and not be tied to a desk.
What led you to work at StickerGiant?
I was trying to move back to Colorado after a few years living in Wyoming and a friend of mine came across a job posting for StickerGiant. After researching the company, I knew it was definitely a place I wanted to work so I applied. Two interviews later I was offered the job and the rest is history!
Anything else you'd like to share?
StickerGiant is my most favorite place to work. I feel so fortunate to work with such great people doing such fun work. There are times things can be stressful but everyone is willing to pitch in where they can and it leads to a strong family feel in our work environment. I have definitely made some lifelong friends working here and feel blessed to be part of such a great team.
Melissa is a huge asset to our StickerGiant Team and odds are she has helped get your stickers or labels delivered fast.
Meet Pierce and Chad Allen. These two are in fact siblings.
Pierce is the eldest of the two brothers, the bearded one, and started with StickerGiant a little over a year ago sheeting stickers and has worked his way into being a Laser Operator. His job is to ensure sticker rolls get loaded and cut into the right custom shapes.
Chad is the younger, clean shaven Allen brother. He started at StickerGiant in Shipping. From there he has taken on winding and rewinding rolled labels, sheeting stickers and continues to make sure orders get out the door in a timely manner. Chad is also slated to learn how to operate the laser. That's right the Allen Brothers will be running laser alley here at the new StickerGiant facility.
We sat the brother sticker duo down to introduce them and find out a little more about them.
Do you like working together?
Yes, we do. Our biggest challenge is at lunch times when we have to figure out where to eat. Generally, it begins with just driving and then pointing at what sounds good. - Chad
Do you still hang out outside of work? What do you like to do together?
We do still hang out, primarily on the weekends, board games with our Dad, camping and video games usually make up our free time. - Pierce
Favorite stickers seen at StickerGiant?
We did a bunch of 8-bit original Doom themed stickers that were awesome. - Chad
I loved the ET inside an Alien outfit that was a clear sticker we printed. - Pierce
Who is the favorite at StickerGiant?
Chad. He's more friendly, I am typically alone by my laser in the back. - Pierce (We love you too, Pierce)
If there was a timed race of sheeting stickers, who would win?
Pierce, hands down. I would beat him at shipping orders though. - Chad
The Allen brothers are also among the tallest of the StickerGiant crew and will be seen annually as faces in the back of group photos. The picture from above was not staged and they do in fact both have the same Jurassic Park shirt and coincidently wore them on the same day.
The combination of the Allen brothers has been a huge contribution to the StickerGiant Team and they are a big reason our custom stickers and labels get delivered with guaranteed quality.