Ann ArborCategory Archives

Get Ready to Rock at WordCamp Ann Arbor


Do you love WordPress? Are you interested in becoming more in touch with everything WordPress offers? Do you have a slight geekiness that people and animals find endearing? (okay, so the last one isn't a prerequisite). If you answered yes to any of those questions, then it's time to rock down to WordCamp avenue! The latest installment in the WordCamp saga takes place in Ann Arbor, Michigan October 4th, and they would love for you to attend.

WordCamps are local events that draw WordPress enthusiasts from all around the country (and sometimes the world!) as they talk shop about this exciting platform and all it has to offer. Even if you're not familiar with what WordPress is but just love the internet, now's the chance to come out and meet with experts in the WordPress field. You'll get the chance to rub elbows with designers, developers and casual users just like you in a fun-filled, informative atmosphere that's held right in the heart of beautiful Ann Arbor at the Michigan League. Regardless of your skill level, you'll be able to gain new insight and tons of useful information, as well as make new contacts and participate in activities.

Since WordPress is a simple platform for everyone to use, it makes sense that their sticker is just as user friendly. White on black, with the WordPress logo. Everyone "in the know" will know exactly where you've been and what you do - that's not as creepy as it sounds! Slap this sticker on your laptop case before you hit your next WordCamp event and you'll be sure to make some new friends along the way.

Ready to get rockin'? Make sure you get your tickets before they're all gone - at just $12 apiece, you can't go wrong! While you're in the clicking mood, go ahead and click this link here to get started with some sweet stickers of your own!

3 Steps to Great Customer Service

jennifer stickergiant employee

Every day, our team uses Zingerman's 3 Steps to Great Customer Service

One core value at StickerGiant is great customer service. Thanks to Zingerman’s and their dead simple Zing Train system, we have a terrific recipe to follow.

For those that have not heard of the Zingerman’s Community of Businesses (ZCoB), this group is a family of eight businesses located in the Ann Arbor area created by Zingerman’s Deli founders Paul Saginaw and Ari Weinzweig.

ZingTrain is their consulting company specializing in training, service, merchandising, specialty foods and staff management. We’ve applied Zingerman’s “3 Steps to Great Service,” which is the secret sauce that we spread on each phone call we take, each package we send out the door and each email we receive in our inbox.

Zingerman’s 3 Steps to Great Customer Service:

Step 1. Figure out what the customer wants.

Step 2. Get it for them: accurately, politely and enthusiastically.

Step 3. Go the extra mile.  

These easy-to-follow standards set the table for our high level of service, whether it’s internal or external interactions. Internally, we aim to be top-notch co-workers for our fellow Team members. Externally, we strive to be world-class customer service providers by implementing Zingerman’s 3 Steps, everyday. It makes StickerGiant a better place to work as a group, and it helps StickerGiant grow as a company each time we go the extra mile for our customers.

If you want to learn more about about Zing Train and the Zingerman family of companies, go to their About Us page.

It might seem simplistic, but service drives us each and every day. Every sticker has a story, and we want to empower our customers as great storytellers by helping them through the process. Because when we hear stories from happy customers about how we assisted them, it always translates into return business and positive word-of-mouth.

What does it mean to go the extra mile? Our staff are empowered to delight customers. Sometimes that means a shipping upgrade, others it's a blog about a customer we adore.

This week we decided to go above and beyond in the literal sense. Check out this super sweet video of the StickerGiant Quadcopter hovering above our world headquarters in rural Hygiene, Colorado, where our customer service has an altitude adjustment.

See StickerGiant From Above