Zingerman'sCategory Archives

Headshot of John Fischer CEO and Founder of StickerGiant

Open Book Management Might Sound Scary

At StickerGiant, we run our business using a system called Open Book Management. We learned it from the fine folks at Zingerman’s in Ann Arbor, Michigan in 2012. When I was first introduced to the concept, I'll admit, I had some fear about turning over my business in such a way. In ... [Read More]

3 Steps to Great Customer Service

One core value at StickerGiant is great customer service. Thanks to Zingerman’s and their dead simple Zing Train system, we have a terrific recipe to follow. For those that have not heard of the Zingerman’s Community of Businesses (ZCoB), this group is a family of eight businesses ... [Read More]
CEO-of-StickerGiant-Showing-the-12-Laws-of-Business

StickerGiant: This Is How We Do It

When you've been at the sticky substrate game as long as the StickerGiant (aka John Fischer) has, you've learned a couple of things. In essence: what works, what doesn't, and what the heck was I supposed to do next? Biggest asset? Great people. Biggest motivator? Free Donut Friday ... [Read More]