Customer Success Representative at StickerGiant

The Customer Support Representative has the chops to navigate the most challenging moments with ease and confidence. You know how to deliver world-class customer experiences. You are a master of relationships - customer relationships and relationships within all teams at StickerGiant. Your passion is the pursuit of solutions to prevent recurring customer service issues.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Deliver high-quality customer experiences consistently using a wide variety of methods (phone, email, chat, in-person)
  • Provide effective problem-solving skills and effective communication skills to resolve customer challenges
  • Develop proficiency in StickerGiant’s business and become an expert in our product offerings
  • Consult with customers to ensure orders are print-ready: art fidelity, color perfect and carefully handled
  • Deliver thorough, accurate and efficient communication on all StickerGiant products and processes with customers
  • Provide input to streamline the customer experience through continuous improvement initiatives and workflow automation
  • Handle customer issues and deliver the best possible experience for all customers and StickerGiant team members
  • Live by and model StickerGiant core values: All In, Competent, Positive Energy

 

EDUCATION AND FORMAL TRAINING

  • Bachelor’s degree in Business, Communication, Marketing, Psychology or related discipline preferred
  • Minimum of 3 years of related work-related experience in a similar role handling direct customer relationships in a sales or service capacity

 

KNOWLEDGE, SKILLS, AND ABILITY

  • Superb attention to the standards of customer service
  • Entrepreneurial and self-motivated
  • Critical thinking, especially problem-solving with data-driven approaches
  • Ability to maintain a close eye on weekly, monthly, quarterly productivity metrics and to adjust focus as needed to meet goals
  • Interest and ability to grow professionally with support from StickerGiant
  • Mac literate, Adobe Illustrator, Slack, Google Docs, Zendesk preferred
  • Experience with value delivery to customers and effectively solving problems quickly and effectively
  • Ability to embrace and follow a common business framework such as Entrepreneurial Operating System (EOS) and Open Book Management
  • Highly organized with a focus on execution
  • Adaptability to work under pressure, sometimes with competing deadlines and schedules

StickerGiant is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

 

 

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