Jobs at StickerGiant

 

StickerGiant is a modern, thriving $15M business whose story is told by the people who build our success day in and day out. By creating amazing stickers and labels, we help individuals, groups, and businesses worldwide tell their own unique and often inspiring stories! We take pride in making it easy to order an incredible product delivered with quality and speed everytime ‐ satisfaction guaranteed. With a vibrant close‐knit team, we look for people that are excited about working for us, have the skills needed to do the job and who bring positive energy to work everyday.

We practice Open Book Management (OBM) and apply Entrepreneurial Operating System (EOS) to our business philosophy and operations. Within this framework, each employee knows the vision of StickerGiant, the path we will take to achieve success and what their involvement is each step of the way. We celebrate individual and team achievements!

Key to our success is that we know how to have fun while growing our business and making our growing family of customers happy. In fact, we’re up 40+% in year over year growth. StickerGiant registered the first ever National Sticker Day on January 13th, 2016 and also set the Guinness World Record for the Largest Ball of Stickers, known as Saul the Largest Sticker Ball, weighing in at 231.6 pounds. And, we were featured in Forbes 2017 list of 25 Small Giants and have had a lot of other fun press around the work we do. Put simply...we’re a GREAT place to work!

As a StickerGiant employee, benefits and work-life include:

Full Health Benefits at StickerGiant

 

You’ll be fully covered with complete health insurance and vision coverage we have available for employees. We also have discounted family rates available.

 

Paid Time off Every Year for StickerGiant Employees

 

Life is not all about work, and we need some time off every year too. At StickerGiant everyone gets paid time off to use as they need throughout the year. There are also 9 paid holiday days every year in addition to your paid time off to celebrate throughout the year.

 

Company Wide Gain Share Bonuses When Profit Beats Plan

 

Every employee at StickerGiant has the potential for quarterly bonuses through our Gainshare program. We work hard and celebrate the successes of teamwork as a company.

 

Opportunities to Save with 401K and Roth 401K Retirement Plans with Company Matching

 

StickerGiant offers investment matching up to 3% to support planning for your financial future. Participate in your choice of a 401K or a Roth 401K investment fund and choose a plan that fits your needs to take control of planning for your financial future.

 

Short Term Disability Insurance for All Employees at StickerGiant

 

Short-term disability is provided for all of our employees, because there are just some things you shouldn’t have to worry about if an accident happens.

We also have a dedicated financial advisor, available when you have questions, and onsite every month to assist employees through planning life’s financial priorities. Dogs are also welcome at StickerGiant, and our dog policy and calendar means employees have opportunities to bring their furry family members to the office with them too.

There are also regular opportunities to interact with the StickerGiant team during scheduled potlucks and brewery outings throughout the year. We think it’s important to spend time connecting with our co-workers that work hard everyday to print custom stickers for our customers.

StickerGiant is a growing company that is adding new talent and skills all the time. Take a look at the positions we have open and apply today!

StickerGiant is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Download our Full Benefits Guide

Currently Seeking

Customer Experience Director

 

The Customer Experience Director sets the tone, vision, and direction of the Customer Experience team at StickerGiant.  You are a true people leader. Your personal core value is FUN and you bring it everyday.  You know how to develop future leaders and motivate teams while also serving as a customer experience champion.  You have a brain for great operational methods and a passion for measuring and forecasting numbers for team and company performance.  Collaboration and outstanding communication skills are in your DNA. You have listened to every StickerGiant podcast and blog post, so you know a thing or two about our products, customers and great culture.    

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Lead a team of customer experience professionals to deliver value to eCommerce customers

  • Develop each member of the team through hiring, performance management, career/professional development and regular coaching

  • Serve as the voice for StickerGiant customers throughout business operations decisions to ensure a consistent experience

  • Develop Account Management strategies to ensure priority customers achieve their goals and renew orders with StickerGiant

  • Participate on the leadership team for StickerGiant and be a key influencer with the group for new ideas and opportunities for advancing the business

  • Consistently seek ways to streamline the customer experience through continuous improvement initiatives and workflow automation

  • Handle customer escalations, ensuring the best possible experience for all customers and StickerGiant team members

  • Drive and oversee productivity metrics, financial forecasting and costs related to Customer Experience team

  • Proactively develop strategies to achieve growth and revenue targets

  • Provide backup support by taking calls and handling orders during high volume activity

 

EDUCATION AND FORMAL TRAINING

  • Bachelor’s degree in Business, Communication, Marketing, Psychology or related discipline preferred

  • Minimum of 7-9 years of related work-related experience in a similar role plus 2 years of team leadership

  • Continuous improvement training in Lean Six Sigma or Agile Method preferred

 

KNOWLEDGE, SKILLS, AND ABILITY

  • Mac literate, Adobe Illustrator, Slack, Google Docs, Zendesk preferred

  • Great track record of leadership, especially developing and retaining top talent

  • Leadership style inclusive of humor, fun, and a positive attitude

  • Deep understanding of the ROI of excellent customer service

  • Experience with value delivery to customers and effectively solving problems quickly and effectively

  • Experience (or distinct preference to join a business) with strong business operations, refined financial stewardship, and employee ownership culture

  • Ability to embrace and follow a common business framework such as Entrepreneurial Operating System (EOS) and Open Book Management

  • Experience working within strong business operational frameworks

  • Experience in Account Management or overseeing an Account Management team

  • Highly organized with a focus on execution, problem-solving, and improving business operations

  • Analytical mindset; regularly evaluate solutions using values-based rigor

  • Adaptability to work under pressure, sometimes with competing deadlines and schedules

  • Bonus points if you have read What the Heck is EOS (Gino Wickman) or know about EOS and Open Book Management / The Great Game of Business

 

StickerGiant is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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