StickerGiant’s 100% Customer Satisfaction Guarantee
Print it. Stick it. Love It!
We’re your friend in the sticker and label business, and getting it right really matters to us!
Problems with your order?
Call us at 866-774-7900
Find us on Live Chat on StickerGiant.com
If you don’t love it, please let us know within 30 days of receiving your products, by phone, email, or live chat on StickerGiant.com. We will be unable to replace or refund any orders brought to our attention after 30 days of confirmed delivery by our carriers.
Sometimes we will need your assistance to get the order right, and might request a photo or further instructions before reproducing an order. Just so we know how to make it right! We will never ask you to send back products before we will reproduce a damaged or misprinted order. Want to know more about how we work to bring you great service, and guarantee your full satisfaction with your order? You can learn all the steps we take in our blog The StickerGiant Way: 5 Steps to Handling Complaints.
If for any reason, StickerGiant is unable to reproduce your order to your full satisfaction, of course, we will provide a full refund. Love it, or we'll make it right!
Orders Lost or Damaged During Delivery
UPS is our main shipping partner, and we do our best to ensure timely delivery with production of your order. We will guarantee the quality of your printed product and do our best to get it in the hands of our shipping partners in a timely manner. We are only able to issue refunds for any issues with the quality of your order. Once it's in the hands of our shipping partners, any delays that impact transit time are not covered as part of our guarantee, and we will not be able to offer refunds for orders delivered late.
We support our partnership with our shipping carrier, UPS, and our teams can advocate on your behalf, should anything happen to an order during shipment. Let us know, and we’ll see what we can do.
The intent of our guarantee is to stand behind the quality and value of our products. It might go without saying, but just to be sure, we don’t assume liability for lost sales, labor costs, or other costs - but we’ve got you covered on reprinting stickers or labels.
We never grow tired of saying it - We appreciate your business, and thank you for choosing StickerGiant!