Jobs at StickerGiant

 

StickerGiant is a modern, thriving $15M business whose story is told by the people who build our success day in and day out. By creating amazing stickers and labels, we help individuals, groups, and businesses worldwide tell their own unique and often inspiring stories! We take pride in making it easy to order an incredible product delivered with quality and speed everytime ‐ satisfaction guaranteed. With a vibrant close‐knit team, we look for people that are excited about working for us, have the skills needed to do the job and who bring positive energy to work everyday.

We practice Open Book Management (OBM) and apply Entrepreneurial Operating System (EOS) to our business philosophy and operations. Within this framework, each employee knows the vision of StickerGiant, the path we will take to achieve success and what their involvement is each step of the way. We celebrate individual and team achievements!

Key to our success is that we know how to have fun while growing our business and making our growing family of customers happy. In fact, we’re up 40+% in year over year growth. StickerGiant registered the first ever National Sticker Day on January 13th, 2016 and also set the Guinness World Record for the Largest Ball of Stickers, known as Saul the Largest Sticker Ball, weighing in at 231.6 pounds. And, we were featured in Forbes 2017 list of 25 Small Giants and have had a lot of other fun press around the work we do. Put simply...we’re a GREAT place to work!

As a StickerGiant employee, benefits and work-life include:

We also have a dedicated financial advisor, available when you have questions, and onsite every month to assist employees through planning life’s financial priorities. Dogs are also welcome at StickerGiant, and our dog policy and calendar means employees have opportunities to bring their furry family members to the office with them too.

There are also regular opportunities to interact with the StickerGiant team during scheduled potlucks and brewery outings throughout the year. We think it’s important to spend time connecting with our co-workers that work hard everyday to print custom stickers for our customers.

StickerGiant is a growing company that is adding new talent and skills all the time. Take a look at the positions we have open and apply today!

StickerGiant is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Download our Full Benefits Guide

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Currently Seeking

Customer Experience Director

 

The Customer Experience Director sets the tone, vision, and direction of the Customer Experience team at StickerGiant.  You are a true people leader. Your personal core value is FUN and you bring it everyday.  You know how to develop future leaders and motivate teams while also serving as a customer experience champion.  You have a brain for great operational methods and a passion for measuring and forecasting numbers for team and company performance.  Collaboration and outstanding communication skills are in your DNA. You have listened to every StickerGiant podcast and blog post, so you know a thing or two about our products, customers and great culture.    

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead a team of customer experience professionals to deliver value to eCommerce customers

• Develop each member of the team through hiring, performance management, career/professional development and regular coaching

• Serve as the voice for StickerGiant customers throughout business operations decisions to ensure a consistent experience

• Develop Account Management strategies to ensure priority customers achieve their goals and renew orders with StickerGiant

• Participate on the leadership team for StickerGiant and be a key influencer with the group for new ideas and opportunities for advancing the business

• Consistently seek ways to streamline the customer experience through continuous improvement initiatives and workflow automation

• Handle customer escalations, ensuring the best possible experience for all customers and StickerGiant team members

• Drive and oversee productivity metrics, financial forecasting and costs related to Customer Experience team

• Proactively develop strategies to achieve growth and revenue targets

• Provide backup support by taking calls and handling orders during high volume activity

 

EDUCATION AND FORMAL TRAINING

• Bachelor’s degree in Business, Communication, Marketing, Psychology or related discipline preferred

• Minimum of 7-9 years of related work-related experience in a similar role plus 2 years of team leadership

• Continuous improvement training in Lean Six Sigma or Agile Method preferred

 

KNOWLEDGE, SKILLS, AND ABILITY

• Mac literate, Adobe Illustrator, Slack, Google Docs, Zendesk preferred

• Great track record of leadership, especially developing and retaining top talent

• Leadership style inclusive of humor, fun, and a positive attitude

• Deep understanding of the ROI of excellent customer service

• Experience with value delivery to customers and effectively solving problems quickly and effectively

• Experience (or distinct preference to join a business) with strong business operations, refined financial stewardship, and employee ownership culture

• Ability to embrace and follow a common business framework such as Entrepreneurial Operating System (EOS) and Open Book Management

• Experience working within strong business operational frameworks

• Experience in Account Management or overseeing an Account Management team

• Highly organized with a focus on execution, problem-solving, and improving business operations

• Analytical mindset; regularly evaluate solutions using values-based rigor

• Adaptability to work under pressure, sometimes with competing deadlines and schedules

• Bonus points if you have read What the Heck is EOS (Gino Wickman) or know about EOS and Open Book Management / The Great Game of Business

 

StickerGiant is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

To Apply for This Position Click Here

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Social Media Specialist

The Social Media Specialist is a creative storyteller and brainiac numbers wizard.  You can pull an audience in with killer content while also digging into the numbers on the back end.  You have a passion for building relationships with multiple customers across the universe of social media.  While your world revolves around daily attention to every detail, you love thinking big and planning great campaigns.   

 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Create and deliver social media engagement strategies for StickerGiant customers and fans across channels such as Twitter, Facebook, LinkedIn, Instagram

• Write, edit, schedule, execute and measure digital content across all platforms

• Track and analyze content-related data and reports related to measure effectiveness of campaigns and content

• Synthesize analytic information, develop insights, and use insights to better inform future content and campaigns

• Create post-worthy social media content such as graphics, gifs, videos, copy & campaigns in alignment with StickerGiant brand guidelines

• Provide editorial support for video and podcast scripts

• Engage new customers on social media channels, moderate and resolve issues quickly

• Collaborate with Marketing team on special projects such as generating copy for ads, participating in podcasting, and supporting other marketing strategies and initiatives

 

EDUCATION AND FORMAL TRAINING

• Bachelor’s degree in Communications, Journalism, Business Psychology, Entrepreneurship, Marketing, Public Relations, Business Management, Math, Statistics or related discipline

• 2-4 years experience in social media and digital marketing for business

• Excellent writing and communication skills

• Proficient in math and statistics

• Google Analytics preferred

 

KNOWLEDGE, SKILLS, AND ABILITY

• Demonstrated experience conducting competitive research, benchmarking, messaging and audience identification to inform social media strategies

• Experience with online content production and scheduling methods with large scale and reach

• Experience maintaining social media pages, company profiles and brand sentiment

• Proficiency in written communication, grammar, proofreading, editing

• Highly creative, able to incubate new ideas and experiment regularly

• Google Analytics reporting, analysis and social listening tools

• Experience measuring social media metrics, developing analysis, and performing continuous improvement for future campaigns

• A desire to learn and understand business operational frameworks such as Entrepreneurial Operating System (EOS) and Open Book Management

• Able to manipulate data in Excel

StickerGiant is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

To Apply for This Position Click Here

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