Jobs at StickerGiant
StickerGiant is a modern, thriving $15M business whose story is told by the people who build our success day in and day out. By creating amazing stickers and labels, we help individuals, groups, and businesses worldwide tell their own unique and often inspiring stories! We take pride in making it easy to order an incredible product delivered with quality and speed everytime ‐ satisfaction guaranteed. With a vibrant close‐knit team, we look for people that are excited about working for us, have the skills needed to do the job and who bring positive energy to work everyday.
We practice Open Book Management (OBM) and apply Entrepreneurial Operating System (EOS) to our business philosophy and operations. Within this framework, each employee knows the vision of StickerGiant, the path we will take to achieve success and what their involvement is each step of the way. We celebrate individual and team achievements!
Key to our success is that we know how to have fun while growing our business and making our growing family of customers happy. In fact, we’re up 40+% in year over year growth. StickerGiant registered the first ever National Sticker Day on January 13th, 2016 and also set the Guinness World Record for the Largest Ball of Stickers, known as Saul the Largest Sticker Ball, weighing in at 231.6 pounds. And, we were featured in Forbes 2017 list of 25 Small Giants and have had a lot of other fun press around the work we do. Put simply...we’re a GREAT place to work!
As a StickerGiant employee, benefits and work-life include:
You’ll be fully covered with complete health insurance and vision coverage we have available for employees. We also have discounted family rates available.
Life is not all about work, and we need some time off every year too. At StickerGiant everyone gets paid time off to use as they need throughout the year. There are also 9 paid holiday days every year in addition to your paid time off to celebrate throughout the year.
Every employee at StickerGiant has the potential for quarterly bonuses through our Gainshare program. We work hard and celebrate the successes of teamwork as a company.
StickerGiant offers investment matching up to 3% to support planning for your financial future. Participate in your choice of a 401K or a Roth 401K investment fund and choose a plan that fits your needs to take control of planning for your financial future.
Short-term disability is provided for all of our employees, because there are just some things you shouldn’t have to worry about if an accident happens.
We also have a dedicated financial advisor, available when you have questions, and onsite every month to assist employees through planning life’s financial priorities. Dogs are also welcome at StickerGiant, and our dog policy and calendar means employees have opportunities to bring their furry family members to the office with them too.
There are also regular opportunities to interact with the StickerGiant team during scheduled potlucks and brewery outings throughout the year. We think it’s important to spend time connecting with our co-workers that work hard everyday to print custom stickers for our customers.
StickerGiant is a growing company that is adding new talent and skills all the time. Take a look at the positions we have open and apply today!
StickerGiant is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Currently Seeking
Customer Success Representative
The Customer Success Representative has the chops to navigate the most challenging moments with ease and confidence. You know how to deliver world-class customer experiences. You are a master of relationships - customer relationships and relationships within all teams at StickerGiant. Your passion is the pursuit of solutions to prevent recurring customer service issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Deliver high-quality customer experiences consistently using a wide variety of methods (phone, email, chat, in-person)
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Provide effective problem-solving skills and effective communication skills to resolve customer challenges
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Develop proficiency in StickerGiant’s business and become an expert in our product offerings
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Consult with customers to ensure orders are print-ready: art fidelity, color perfect and carefully handled
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Deliver thorough, accurate and efficient communication on all StickerGiant products and processes with customers
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Provide input to streamline the customer experience through continuous improvement initiatives and workflow automation
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Handle customer issues and deliver the best possible experience for all customers and StickerGiant team members
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Live by and model StickerGiant core values: All In, Competent, Positive Energy
EDUCATION AND FORMAL TRAINING
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Bachelor’s degree in Business, Communication, Marketing, Psychology, or a related discipline preferred
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Minimum of 3 years of related work-related experience in a similar role handling direct customer relationships in a sales or service capacity
KNOWLEDGE, SKILLS, AND ABILITY
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Superb attention to the standards of customer service
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Entrepreneurial and self-motivated
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Critical thinking, especially problem-solving with data-driven approaches
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Ability to maintain a close eye on weekly, monthly, quarterly productivity metrics and to adjust focus as needed to meet goals
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Interest and ability to grow professionally with support from StickerGiant
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Mac literate, Adobe Illustrator, Slack, Google Docs, Zendesk preferred
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Experience with value delivery to customers and effectively solving problems quickly and effectively
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Ability to embrace and follow a common business framework such as Entrepreneurial Operating System (EOS) and Open Book Management
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Highly organized with a focus on execution
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Adaptability to work under pressure, sometimes with competing deadlines and schedules
StickerGiant is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation