Our friends over at SnapEngage are hosting their annual ChatUp, which is a Live Chat Best Practices Conference. Customer engagement evangelists will be gathering in beautiful Boulder, Colorado, for two days of actionable, strategic insights that will help build better customer experiences. We printed up a custom circle die cut sticker for their shindig. It’s a beauty, with a graphic treatment of Boulder’s iconic Flatirons jutting into a cyan sky, and a circle-wrap text for the event branding. They even manage to get their logo and their location on the bottom as a foundation. Simple, yet effective. Also, very pretty, but that’s Boulder for you.
Just about any business could benefit from deep dive into converting leads and creating better support channels for customers. Even if you’re a brick-and-mortar or services business, you need that digital storefront presence, whether it’s to serve customers contact point like a phone number or email. But increasingly, and we’ve all seen this in our own web searching and page browsing, there are chatbots everywhere. That’s the game that SnapEnage is playing, and it’s leading to great wins for their company and their customers. Other great session topics include an immersive, hands-on workshop where SnapEngage’s Director of UX/UI will teach design best practices and walk attendees through how to create a seamless brand experience on their very own design project and how to leverage chat data to showcase your implementation’s success, and continuously improve it to promote growth. It’s going to be an action-packed two days.
All Things Boulder: Get Around Town
With easy access to the Goose Creek Greenway from the Hyatt Place in Boulder, ChatUp attendees can connect to Boulder without a car. You can take the local RTD bus, rent a Boulder B-cycle or try the eGo CarShare for a longer trip to Lyons or Estes Park and Rocky Mountain National Park. Microbreweries and rock climbing gyms are within walking distance, and the trails of Chautauqua Park and Boulder’s Open Space and Mountain Parks are a short (but steep!) bike ride away. And don’t forget to cruise the famous Pearl Street Mall, check out the Tuscan Vernacular Revival buildings of the University of Colorado campus (It goes by CU in Boulder).
They say that out here in Colorado, we have minds that match our mountains, and this conference will fit right in. Thought leaders and industry experts will be educating, sharing and advancing the world of online customer service. We look forward to seeing the results all over the internet as these attendees take their learning out into the world and make an impact.